🚀 Zones is conducting an Off Campus Drive 2025 to hire dynamic and tech-savvy freshers for the role of L1 Service Desk – Fresher in Bengaluru. If you’re from the 2021 to 2024 batch and have completed your graduation in IT, Computer Science, or a related stream, this is a golden opportunity to begin your career in the IT support domain. With attractive pay, 24/7 exposure to global clients, and real-time troubleshooting experience, this role is ideal for candidates with strong communication and analytical skills who are eager to learn and grow in a fast-paced environment. 💻📞🌐
| Zones | |
| Job Role | L1 Service Desk- Fresher |
| Qualification | BE/B.Tech/Bsc/BCA/M.Tech/MCA/Msc |
| Batch | 2021/2022/2023/2024 |
| Experience | Fresher(0- 0.6 months) |
| Salary | ₹3 to 3.6 LPA(Expected) |
| Location | Bengaluru |
| Last Date | ASAP |
| Apply Link Below | |
|---|---|
🎓 Eligibility Criteria
🎯 Must hold a degree in BSc IT/CS, B.Tech/BE, BCA, M.Tech, MCA, or MSc (Computer)
🎯 Should have 0–6 months of experience in IT Support or equivalent
🎯 Good communication and multitasking skills are essential
🎯 Must be willing to work in 24/7 rotational shifts
🎯 Passion to learn and grow in the technical support domain
🖥️ Job Description – What You’ll Do
💬 Serve as the first point of contact for technical support via phone, chat, and email
🔧 Troubleshoot desktop hardware, peripherals, and software issues
📋 Create, document, and manage real-time support tickets
👩💻 Perform remote diagnostics and guide users with solutions
📚 Determine best solutions using SOPs and knowledge base
📞 Escalate unresolved cases to higher support levels
📈 Record incidents and update logs regularly
👥 Collaborate with team leads and follow organizational policies
⚙️ Support Windows systems, installations, configurations
🛠️ Suggest improvements to internal knowledge bases and processes
🌟 Why Join Zones?
🚀 Work in a global 24/7 support environment
🌐 Exposure to real-world IT infrastructure and troubleshooting
💡 Great opportunity to begin a long-term IT career
💬 Hands-on learning in client communication and ticketing systems
📈 Competitive pay for freshers and clear career paths
🏢 About Zones – Global IT Solutions Leader
Zones India, part of Zones LLC, is a leading provider of IT solutions and services with a global footprint. With a strong focus on tech innovation, customer satisfaction, and digital transformation, Zones helps businesses stay ahead with top-notch IT support. Joining Zones means building a career in a future-ready company that values learning, service excellence, and global exposure. 🌍💼🖥️
📎 Additional Highlights
🕒 Shifts: 24/7 rotational (must be flexible)
🗂️ Team Structure: Reporting to Team Lead
📊 Tools: Ticketing tools, diagnostic tools, Microsoft Teams/Skype
📥 How to Apply?
🔗 All interested and eligible candidates can apply online through the official application link below:
| Jobs by Qualification | |
| B.Tech | BBA |
| B.Sc | B.Com |
| M.Sc | M.Com |
| MCA | MBA |
| BCA | M.Tech |
💬 5 Interview Questions & Sample Answers
Q1. What would be your first step if a user reports their system won’t boot?
A1. I would ask basic diagnostic questions like power supply check, any recent changes, then guide them through safe mode options or escalate if unresolved.
Q2. How do you prioritize tickets in a fast-paced environment?
A2. I prioritize based on severity, user profile (VIP/critical role), issue impact, and SLA timelines, ensuring effective communication throughout.
Q3. What would you do if you don’t know the answer to a customer’s issue?
A3. I would acknowledge the limitation, inform the customer politely, and escalate the ticket to the next level while ensuring follow-up.
Q4. Can you explain how you’d install and configure a printer remotely?
A4. I would guide them to download drivers, use system settings to add devices, and check port settings or spooler services as needed.
Q5. What does good customer service mean in IT support?
A5. Listening actively, responding clearly, solving efficiently, maintaining empathy, and ensuring customer satisfaction even when the issue needs escalation.
#ZonesOffCampusDrive #ZonesHiringFreshers #L1ServiceDeskJobs #ZonesCareersIndia #ITSupportJobs #FreshersJobs2025 #TechSupportRoles #ZonesHiringNow #CustomerSupportJobs #HelpDeskJobs #BengaluruITJobs #ComputerScienceJobs #DesktopSupportJobs #FresherOpportunity #ZonesJobsForGraduates #ZonesL1Support #GlobalITSupport #ZonesIndiaHiring #24x7SupportRoles #TechnicalSupportCareers #ApplyNowZones #TroubleshootingJobs #SupportEngineerRoles #ITJobsBangalore #NewGradITJobs #ITHelpdeskFreshers #ZonesTechJobs #SupportDeskJobs #OffCampusHiringIndia #ZonesRecruitmentDrive2025
