Freshworks, one of the leading SaaS product-based companies, is inviting applications from 2025 graduates for the role of Graduate Trainee – Customer Support. This opportunity is ideal for enthusiastic individuals with strong communication skills who are eager to kickstart their career in a customer-facing role at a fast-growing tech company. With a vibrant work culture and an emphasis on growth, Freshworks offers a fantastic launchpad for freshers to enter the IT and SaaS industry. If you're someone who loves problem-solving and helping others, this is your moment! ✨
| Freshworks | |
| Job Role | Graduate Trainee |
| Qualification | Any Degree |
| Batch | 2025 |
| Experience | Freshers |
| Salary | Best in Industry |
| Location | Chennai |
| Last Date | ASAP |
| Apply Link Below | |
|---|---|
✅ Eligibility
🎓 2025 batch graduates with B.E/B.Tech or any relevant degree
🗣️ Strong written and verbal communication skills
💡 Curiosity to learn tools, tech, and processes
🧘 Ability to work in rotational shifts (mandatory)
💻 Internship or B2B exposure is a plus
📚 No standing arrears
📝 Job Description
💬 As a Graduate Trainee – Customer Support, you will help customers resolve queries, troubleshoot issues, and ensure a smooth product experience. You’ll interact through email, phone, and chat, escalating technical issues when needed. The role requires empathy, patience, and an eagerness to resolve customer pain points efficiently. This is a high-impact role in Freshworks’ customer happiness journey.
💎 Why Join Freshworks?
🌱 Work with a top global SaaS company with award-winning products
🤝 Gain hands-on experience in customer engagement and support
📚 Opportunity to grow within a dynamic and learning-driven culture
🏢 Work from an on-site Chennai office for better collaboration
🌟 Be part of a team that believes in ownership, empathy, and impact
🏢 About Freshworks
Freshworks is a globally recognized SaaS product company offering intuitive solutions in customer engagement, IT service management, and CRM. Headquartered in Chennai, it serves over 50,000 customers worldwide. With a mission to simplify work, Freshworks is known for its fresh thinking, innovation, and career-building opportunities for freshers.
📌 Additional Info
📩 Shortlisted candidates will be invited for a screening assignment (to be completed in 1 week)
🏢 Recruitment drive to be held in Chennai (2 Saturdays – physical interviews)
🗓️ Be ready to work from Chennai office, 5 days a week
🔗 How to Apply?
| Jobs by Qualification | |
| B.Tech | BBA |
| B.Sc | B.Com |
| M.Sc | M.Com |
| MCA | MBA |
| BCA | M.Tech |
💬 Top 5 Interview Questions & Best Answers
Q: How would you handle an irate customer over a call?A: I would remain calm, actively listen to the customer's issue, express empathy, and reassure them that I’m there to help. Then, I would troubleshoot or escalate the issue quickly to resolve it efficiently.
Q: Why do you want to join a customer support role at Freshworks?
A: I enjoy solving problems and interacting with people. Freshworks’ customer-first philosophy and learning environment make it an ideal place to begin my career.
Q: What steps would you take to resolve a technical query from a customer?
A: I’d clarify the issue, replicate the problem if possible, search the internal knowledge base, consult with the team if needed, and then provide a clear solution.
Q: How would you deal with multiple customer tickets during peak hours?
A: I would prioritize based on urgency, communicate proactively with all customers, and ensure no one is left unanswered while multitasking efficiently.
Q: How do you stay updated with product changes or updates?
A: I regularly check internal documentation, attend training sessions, and communicate with product and engineering teams to stay aligned.
Are you a 2025 graduate looking for freshers jobs in the SaaS industry? Don’t miss this chance with Freshworks Off Campus Drive 2025! This role is perfect for those aiming for a career in customer support, with growth opportunities and real-world tech exposure. Start your journey in a top MNC in Chennai. Apply now and launch your career with confidence! 🌟 #FreshworksOffCampusDrive2025 #FreshworksHiring #GraduateTraineeJobs #CustomerSupportJobs #ITJobsChennai #FreshersJobs2025 #SaaSCareers #JobsForBE #JobsForBTech #SupportRole #CommunicationJobs #HiringFreshers #CareersInTech #EntryLevelJobsIndia #ITCareers2025 #B2BJobsIndia #ChennaiJobAlert #FreshworksCareers #JobSearchIndia #TechSupportJobs #ApplyNowFreshworks #TraineeJobsIndia #ProductCompanyJobs #NoExperienceJobs #FreshersHiring2025 #JobOpeningChennai #TopMNCJobsIndia #OffCampusDrive2025 #KickstartYourCareer #FreshworksIndiaJobs
