Hexaware is hiring Infrastructure Management Support (Trainee) for freshers from B.Sc (CS/IT/Electronics, EEE, Circuital) & BCA backgrounds. This is a golden opportunity to start your career with Hexaware Technologies, a leading IT services company known for innovation and client-centric solutions. The salary package is ₹3 LPA, with an initial stipend of ₹15,000 for the first 3 months. Candidates from Maharashtra Region can apply before 30 April 2025. If you have strong IT skills, excellent communication, and a passion for technology, apply now and kickstart your IT journey with Hexaware!
| Hexaware | |
| Job Role | Infrastructure Management Support |
| Qualification | B.Sc/BCA |
| Batch | 2024 & 2025 |
| Experience | Freshers |
| Salary | Rs. 3 LPA |
| Location | Chennai/Mumbai |
| Last Date | 30 April 2025 |
| Apply Link Below | |
|---|---|
🎓 Eligibility Criteria:
✅ Education: B.Sc (CS/IT/Electronics, EEE, Circuital) & BCA
✅ Academic Requirements: 60% or 6 CGPA and above throughout 10th, 12th, and Graduation
✅ Backlogs: No live backlogs at the time of registration
✅ Passout Year: 2024 & 2025
✅ Skills: Excellent verbal and written communication in English
✅ Knowledge: Basic understanding of ITIL process and experience in client handling via phone and email
💼 Job Description:
💻 Work Environment: 24x7 shift support
📞 Help Desk Support: Provide Level 1/2 support for IT infrastructure and applications
🛠 Technical Support: Troubleshoot MS Outlook, MS Office, software, antivirus, networks
🎫 Incident Management: Log and track customer tickets using ticketing tools
📂 Knowledge Base: Research & update solutions for faster issue resolution
📡 Remote Support: Use tools like Remote Desktop, TeamViewer, Bomgar for troubleshooting
🎯 Customer Service: Ensure quick and efficient issue resolution for end-users
⭐ Why Join Hexaware?
✨ Competitive Salary – ₹3 LPA package
📈 Career Growth – Exposure to cutting-edge IT infrastructure management
🌍 Global Clients – Work with international customers in a dynamic environment
📚 Learning Opportunities – Gain hands-on experience with IT service management tools
🏆 Top IT Brand – Be part of an organization known for innovation and digital transformation
🏢 About Hexaware:
Hexaware Technologies is a leading IT service provider, offering digital transformation, cloud services, and IT automation solutions. With a strong global presence, Hexaware is known for its cutting-edge technology, client-focused approach, and high-growth career opportunities. If you are looking to start your IT career with a company that values innovation, learning, and professional development, Hexaware is the perfect place!
📜 Additional Information:
📍 Location Preference: Candidates must be from Maharashtra region
📝 Service Agreement: 2 years with a bond of ₹2 Lakhs
⛔ Previous Applicants: Candidates interviewed in the last 6 months are not eligible
📝 How to Apply?
📌 Step 1: Click the Apply Now button below
📌 Step 2: Fill out the application form with your details
📌 Step 3: Submit your application before 30 April 2025 (5:30 AM)
🔗For More Details: Click Here
| Jobs by Qualification | |
| B.Tech | BBA |
| B.Sc | B.Com |
| M.Sc | M.Com |
| MCA | MBA |
| BCA | M.Tech |
🎯 Top 5 Interview Questions & Answers:
🔹 Q1: What is ITIL, and why is it important in IT Service Management?
💡 A: ITIL (Information Technology Infrastructure Library) is a framework that helps businesses standardize IT service management. It improves efficiency, reduces downtime, and ensures better customer support.
🔹 Q2: How do you handle a customer complaint in a help desk role?
💡 A: Listen patiently, acknowledge the issue, provide a quick response, and ensure the resolution aligns with service-level agreements. Maintain professionalism and keep the customer updated.
🔹 Q3: What troubleshooting steps would you take if a user cannot access their email?
💡 A: Check network connectivity, verify credentials, reset the password if necessary, clear cache, update Outlook settings, and escalate if required.
🔹 Q4: Can you explain the difference between Level 1 and Level 2 IT support?
💡 A: Level 1 support handles basic troubleshooting, ticket logging, and password resets. Level 2 involves deeper issue resolution, including software configuration, network troubleshooting, and remote desktop support.
🔹 Q5: How do you prioritize multiple IT support requests?
💡 A: Prioritize based on impact and urgency, follow SLA guidelines, address critical issues first, and communicate timelines to end-users.
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