🌟 Genpact Walk-in Drive 2025 – Customer Service (Voice) | Apply Now! 🌟
Are you looking for an exciting career opportunity in customer service? Genpact is hiring freshers and experienced professionals (0-4 years) for Customer Service - Voice Roles (English + Hindi) in Hyderabad! If you have excellent communication skills and a passion for customer support, this is the perfect opportunity for you.
✅ Job Details:
- Job Role: Customer Service (Voice Process)
- Job Category: Walk-in Drive
- Qualification: Any Degree (except Law)
- Experience: 0-4 Years
- Salary: Best in Industry
- Job Location: Hyderabad
- Interview Mode: Virtual
- Walk-in Drive Date: 15 February 2025
- Timings: 12:00 PM – 2:00 PM
💡 Eligibility Criteria:
Minimum Qualifications:
- Graduate in any discipline (except Law)
- Freshers can apply!
- Candidates with up to 4 years of experience in a voice process are also eligible.
Preferred Qualifications:
- Strong analytical and problem-solving skills.
- Excellent proficiency in spoken and written English with a neutral accent.
- Ability to work in a flexible schedule, including weekends.
💼 Key Responsibilities:
- 🔍 Respond to customer queries and concerns professionally.
- 📝 Provide support for data collection and account recovery.
- 💡 Maintain a strong understanding of client processes and policies.
- 🌐 Troubleshoot customer issues and escalate product bugs when necessary.
- 🔎 Deliver exceptional customer service and ensure customer satisfaction.
- ✅ Exhibit strong critical thinking and analytical abilities.
👉 How to Apply for Genpact Walk-in Drive 2025?
Interested and eligible candidates can attend the virtual drive on 15 February 2025 from 12:00 PM – 2:00 PM.
🏢 Virtual Walk-in Details:
- Platform: MS Teams
- Meeting ID: 481 963 766 506
- Passcode: Hz6vH2om
🎨 Why Join Genpact?
- Work with a leading global company in the industry!
- Attractive salary packages and career growth opportunities.
- Gain valuable experience in customer service and problem-solving.
- Flexible work schedule to support work-life balance.
- Inclusive and diverse workplace culture.
🎓 Top 5 Interview Questions & Answers:
1. What steps would you take to handle an irate customer?
Answer: First, I would stay calm and listen attentively to the customer's issue. I would acknowledge their frustration, empathize with their situation, and assure them that I am here to help. I would then provide a clear resolution or escalate the issue if needed.
2. How do you manage your time effectively while handling multiple customer queries?
Answer: Prioritization is key. I would categorize queries based on urgency and complexity, ensuring that critical issues are resolved first. Additionally, I would use internal tools efficiently to retrieve information quickly and provide prompt responses.
3. What would you do if you don’t know the answer to a customer’s question?
Answer: I would acknowledge the query, inform the customer that I am checking for the most accurate information, and then reach out to a senior or use knowledge resources to provide a correct response.
4. How would you improve the customer experience?
Answer: By actively listening to customers, personalizing my responses, and ensuring prompt resolutions. Additionally, I would provide proactive solutions and follow up where necessary to make sure the issue is fully resolved.
5. Can you describe a time when you successfully resolved a difficult customer issue?
Answer: In my previous role, a customer was frustrated about a delayed refund. I calmly reassured them, tracked the issue, expedited the process, and followed up until the refund was processed. The customer appreciated my diligence and left a positive review.
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#GenpactHiring #CustomerServiceJobs #VoiceProcess #HyderabadJobs #GenpactCareers #JobSearch #FreshersJobs #HiringNow #WorkFromHome #JobAlert #WalkinDrive2025
Don’t miss this opportunity! Apply today and kickstart your career with Genpact!
