🌟 NatWest Group, a globally renowned financial services company, is inviting fresh graduates for the role of Customer Service & Operations Analyst as part of its Off Campus Drive 2025. This is an exciting opportunity for students from non-IT backgrounds like B.Com, BA, BBA, B.Sc, Mass Communication, and Journalism to start their careers with a global bank. If you’re passionate about customer service, operations management, and analytical tasks, this role at NatWest’s Chennai office will help you grow in a dynamic and customer-centric environment. Grab this chance to start your journey with one of the world’s most trusted banks. 🌐📊
| NatWest | |
| Job Role | Customer Service & Operations Analyst |
| Qualification | B.Com/BA/BBA/B.Sc |
| Batch | 2023/2024 |
| Experience | Freshers |
| Salary | Best in Industry |
| Location | Chennai |
| Last Date | 03 June 2025 |
| Apply Link Below | |
|---|---|
✅ Eligibility Criteria
🎓 Graduates from 2023 or 2024 in B.Com, BA, BBA, B.Sc (Non-IT), Mass Communication, or Journalism
📊 Experience in analyzing and interpreting performance data
🧠 Basic understanding of contact centre operations and KPIs
💼 Proficiency in MS Office (Excel, Word, PowerPoint)
🗣️ Ability to communicate complex info in a simple manner
📝 Job Description
🔍 Analyze operational processes and customer service performance
📈 Use data to identify performance gaps and recommend improvements
📚 Support contact centre staff with training and coaching
🧾 Maintain daily operations logs and identify trends
🧠 Suggest process automation or enhancements where applicable
💬 Address customer and colleague queries, and streamline internal policies
🌟 Why Join NatWest Group?
🌍 Be part of one of the world’s most ethical and customer-focused banks
📈 Gain exposure to real-time operations in a professional banking setup
👥 Work closely with cross-functional teams to drive customer excellence
🎯 Grow your career with industry-leading training and mentoring
🏦 Contribute to continuous improvement in customer satisfaction
🏢 About NatWest Group
NatWest Group is a leading UK-based financial services organization with a strong presence in India. The company is known for delivering outstanding customer service, operational excellence, and digital innovation. As a Customer Service & Operations Analyst, you’ll be at the core of operational efficiency and client satisfaction. The role is ideal for recent graduates looking to join a respected global bank.
🎯 Other Key Highlights
📌 Ideal for non-IT graduates looking for a career in banking operations
🧠 High-growth role offering hands-on exposure to customer service analysis
🎓 Entry-level role with great scope for skill development and promotions
🤝 Work-life balance and inclusive culture at a globally respected firm
📥 How to Apply?
👉 Interested candidates can apply for the NatWest Off Campus Drive 2025 online on or before 03 June 2025 using the link below:
| Jobs by Qualification | |
| B.Tech | BBA |
| B.Sc | B.Com |
| M.Sc | M.Com |
| MCA | MBA |
| BCA | M.Tech |
❓ Interview Questions & Sample Answers
1️⃣ Q: How would you handle a situation where a customer is upset due to a service delay?
🔹 A: I would listen empathetically, apologize for the inconvenience, provide accurate info, and offer timely resolution while keeping the customer updated.
2️⃣ Q: What do you understand by performance metrics in a contact centre?
🔹 A: These are key indicators like average handling time, customer satisfaction score, and first-call resolution that help measure service quality and efficiency.
3️⃣ Q: How do you prioritize tasks when handling multiple responsibilities?
🔹 A: I use to-do lists, categorize tasks by urgency and importance, and ensure I allocate time efficiently to meet deadlines without compromising quality.
4️⃣ Q: Give an example of how you’ve used data to solve a problem.
🔹 A: During college, I analyzed survey data from a student feedback form, identified key dissatisfaction points, and proposed actionable improvements to the faculty.
5️⃣ Q: What would you do if you noticed a recurring issue in daily operations?
🔹 A: I’d document the pattern, report it to the concerned team, and recommend process improvements or automation for long-term resolution.
Kickstart your banking career with NatWest Group Off Campus Drive 2025 as a Customer Service & Operations Analyst in Chennai. Perfect for fresh graduates in B.Com, BA, BBA, B.Sc, and Journalism, this job offers a gateway to work with global teams, streamline processes, and grow in operations analytics. Apply before 3 June 2025 to unlock an incredible opportunity. #NatWestHiring #CustomerServiceJobs #BankingCareersIndia #ChennaiJobs2025 #OperationsAnalystJobs #FreshersHiring2025 #BankJobsIndia #OffCampusDrive2025 #BComJobsIndia #BBAJobsIndia #JournalismCareers #GraduatesHiringNow #NonITFresherJobs #ClientServiceJobsIndia #MSOfficeJobs #DataAnalysisJobsIndia #BAJobsIndia #MassCommJobs #BankingSupportRoles #CustomerSupportAnalyst #ExcelBasedJobs #BankCareersFreshers #ProcessImprovementJobs #AnalyticalJobsIndia #BankingIndustryJobs #OperationsSupportCareers #BScFreshersJobs #ChennaiHiringNow #JobAlertIndia #CustomerExperienceCareers
