🌟 Zones, a global IT solutions provider, is actively hiring passionate freshers for the L1 Service Desk role at their Bengaluru office! If you're a tech-savvy graduate with strong communication skills, eager to start your career in technical support, IT services, and customer assistance, this is your chance. Zones offers a fantastic opportunity for freshers with degrees like BTech, BE, BCA, MCA, BSc, MSc to work with international clients and grow in a fast-paced, learning-rich environment. Dive into the IT world and sharpen your troubleshooting and service desk expertise at Zones!
| Zones | |
| Job Role | L1 Service Desk- Fresher |
| Qualification | BE/B.Tech/Bsc/BCA/M.Tech/MCA/MSC |
| Batch | 2021/2022/2023/2024 |
| Experience | Fresher (0- 0.6 months) |
| Salary | ₹3 to 3.6 LPA (Expected)) |
| Location | Bengaluru |
| Last Date | ASAP |
| Apply Link Below | |
|---|---|
✅ Eligibility Criteria
✔️ Graduate or Postgraduate in IT/Computer Science fields
✔️ Strong communication skills and ability to multitask
✔️ Familiarity with Windows OS, hardware, and software troubleshooting
✔️ Willingness to work in a 24/7 rotational shift environment
✔️ Good customer service mindset and team collaboration skills
📝 Job Description
🔹 Act as the first point of contact for customers via phone, chat, and email
🔹 Troubleshoot desktop hardware, software, and operating system issues remotely
🔹 Provide real-time ticket creation, documentation, and issue escalation if necessary
🔹 Work with standard IT support tools like Microsoft Teams and Skype
🔹 Diagnose and resolve technical issues effectively based on SOPs and Knowledge Base articles
🔹 Ensure customer satisfaction through accurate solutions and proactive follow-ups
🔹 Update feedback/suggestions to internal teams and improve service desk processes
💖 Why Join Zones?
✨ International exposure supporting clients globally
🚀 Fast-paced environment that boosts technical learning
🏆 Structured growth path for freshers with mentorship
💬 Enhance real-world communication and problem-solving skills
🧠 Work with global technologies and new IT platforms
🏢 About Zones (SEO Optimized)
Zones is a leading global provider of IT solutions, technical support services, and managed IT services. With operations across multiple countries, Zones empowers businesses through cutting-edge IT innovation. Known for its commitment to customer excellence and employee development, Zones offers freshers a dynamic platform to kickstart their IT support career and gain invaluable international exposure.
🎯 Additional Perks
🌟 Opportunity to work with Fortune 500 clients
🛠️ Hands-on experience with ITIL framework and ticketing systems
📚 Continuous learning with internal training sessions
🏆 Recognition programs for top performers
🖥️ Exposure to cloud-based and enterprise IT environments
📝 How to Apply?
📌 Interested and eligible candidates can apply online for the Zones L1 Service Desk Fresher Hiring 2025 through the official link given below:
| Jobs by Qualification | |
| B.Tech | BBA |
| B.Sc | B.Com |
| M.Sc | M.Com |
| MCA | MBA |
| BCA | M.Tech |
🗣️ Top 5 Interview Questions & Sample Answers
💬 Q1: How would you troubleshoot a system that is not booting?
👉 I would first check hardware connections, try to boot into Safe Mode, check BIOS settings, and look for hardware failure indicators.
💬 Q2: How do you prioritize multiple customer issues simultaneously?
👉 I assess the urgency and impact based on SOP guidelines, resolve quick fixes first, and escalate critical issues to seniors promptly.
💬 Q3: What steps would you follow to resolve a network connectivity issue?
👉 I would verify physical connections, run network diagnostics, check IP configurations, and restart network devices if necessary.
💬 Q4: What would you do if you don’t know the solution to a customer’s problem?
👉 I would reassure the customer, gather all necessary information, consult the knowledge base, and escalate if required, ensuring timely resolution.
💬 Q5: How familiar are you with ticketing tools and documentation?
👉 I understand the importance of real-time ticket creation, updating status notes accurately, and closing tickets following resolution within SLA limits.
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