🌟 Exciting Job Opportunity at Infosys BPM – Customer Support Voice Process 🌟
🎓 Hiring for Customer Support Voice Process | Walk-in Drive in Kolkata | Job Location: Pune 🌟
Are you ready to kickstart or elevate your career in customer support? Infosys BPM Ltd. is hiring for a Customer Support - Voice Process role in Pune! If you have a passion for customer service and excellent communication skills, this opportunity is for you!
📅 Walk-in Interview Details:
✅ Interview Date: 20th & 21st February 2025
⏰ Time: 10:00 AM - 1:00 PM IST
🏢 Venue: Infosys Limited, Plot No IIIG/2, P.S - New Town, Kolkata - 700135 (Hatisala)
🏆 Job Title: Process Executive (Customer Support - Voice)
📍 Job Location: Pune
💼 Employment Type: Full-Time
🎓 Qualification: Any Full-Time Graduate
🌟 Experience: 0 - 4 Years
Key Responsibilities:
✔️ Provide first-level resolution to customers
✔️ Diagnose and troubleshoot technical issues, escalating when necessary
✔️ Deliver outstanding customer service with empathy and professionalism
✔️ Handle customer objections efficiently
✔️ Maintain detailed records of interactions in the system
✔️ Stay updated with product knowledge and industry trends
✔️ Participate in training programs to enhance skills
Must-Haves:
🔍 Excellent communication skills
🌟 Ability to work in US shift timings
🌟 Willingness to work in a 24x7 environment
🌟 100% Work From Office (WFO) - No hybrid model
🌟 Completion of mandatory training programs
Preferred Qualifications:
✅ Any Graduate (Additional certifications in customer service will be a plus!)
Documents to Carry for the Interview:
✔️ Updated Resume (Printout)
✔️ Any 2 Photo Identity Proofs (PAN Card, Driving License, Voter ID, Passport)
✔️ All Original Educational Documents (10th, 12th, Graduation Mark Sheets & Degree Certificates)
📢 Important Notes:
❌ Laptops/cameras are not allowed inside the venue due to security policies.
✅ An original government-issued ID card is required for security clearance.
Why Join Infosys BPM?
🌟 Work in a dynamic and inclusive environment
🌟 Competitive salary with growth opportunities
🌟 Continuous learning and upskilling programs
🌟 Be a part of a global IT leader
🔍 Sample Interview Questions & Answers
❓ Q1: How do you handle a difficult customer on a support call? ✅ A1: I stay calm, listen actively, and empathize with the customer’s concern. I acknowledge their frustration, clarify the issue, and offer solutions while maintaining a professional and polite tone.
❓ Q2: What steps do you take to diagnose a technical issue over a call? ✅ A2: I start by gathering details about the issue through effective questioning. Then, I attempt basic troubleshooting steps, check for common errors, and escalate if needed, ensuring I document the steps taken.
❓ Q3: Why do you want to work in a voice process role? ✅ A3: I enjoy communicating with people and solving their issues. I believe my strong interpersonal skills and problem-solving ability make me a good fit for this role.
❓ Q4: How do you manage multiple customer queries efficiently? ✅ A4: I prioritize queries based on urgency, use knowledge bases for quick resolutions, and ensure effective time management to handle each customer efficiently.
❓ Q5: What strategies do you use to improve customer satisfaction? ✅ A5: I use active listening, clear communication, and personalized solutions. I also ensure follow-ups and maintain a positive and professional approach throughout the interaction.
👉 Apply now and be part of Infosys BPM’s thriving workforce!
More Details: Click Here
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