🚀 Genpact Virtual Drive for Collections - Voice Process | 20 Feb 2025 | Hyderabad
Are you looking for a dynamic career in Collections & Voice Process? 🔹 Join Genpact’s Virtual Drive & Take Your Career to the Next Level!
📅 Date: 20th February 2025
⏰ Time: 11:30 AM - 1:00 PM
📍 Location: Hyderabad (Virtual Interview)
🌙 Shift: Night Shift
💻 MS Teams Meeting ID: 428 841 792 492
🔑 MS Teams Passcode: KU6by7LU
⚠️ Important: Please carry your Original Aadhar Card & E-Aadhar Card while appearing for the virtual interview.
💼 Job Description:
Genpact (NYSE: G) is a global professional services and solutions firm delivering impactful business outcomes. With 125,000+ employees across 30+ countries, we transform leading enterprises, including Fortune Global 500 companies, through cutting-edge digital operations, data expertise, and AI-powered solutions.
💡 Why Join Us? ✅ Work with a globally renowned company 🌎 ✅ Career growth & learning opportunities 📈 ✅ Competitive salary & incentives 💰 ✅ Dynamic work environment ⚡
📌 Key Responsibilities:
✔️ Contact customers to collect outstanding payments or take payment commitments
✔️ Make collection calls, send invoices, and handle customer inquiries
✔️ Reconcile orders, validate credits/debits, and manage refunds
✔️ Address customer disputes and resolve issues across departments
✔️ Handle inbound & outbound collection calls 📞
✔️ Provide payment plan options based on customer needs 💳
✔️ Maintain a deep understanding of client processes and policies
🎯 Required Skills & Qualifications:
🎓 Education: Any Graduate (Any Stream)
🗣️ Communication: Excellent verbal & written communication skills
📊 Accounting Knowledge is a plus
💪 High Energy & Probing Skills
🤝 Customer Handling & Negotiation Skills
⏳ Flexible Schedule (Including Weekend Shifts)
📢 How to Apply?
For More Details: Click Here
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📝 Top 5 Interview Questions & Answers:
❓ 1. How do you handle a difficult customer who refuses to pay?
💡 Answer: I stay calm and professional, understand their concerns, and offer alternative payment plans. I also explain the consequences of non-payment while maintaining a positive relationship with the customer.
❓ 2. What are the key skills required for a Collections Executive?
💡 Answer: Strong communication skills, active listening, problem-solving, negotiation skills, customer empathy, and the ability to handle objections effectively.
❓ 3. How do you prioritize multiple collection accounts in a high-pressure environment?
💡 Answer: I categorize accounts based on outstanding amounts, due dates, and customer history. I prioritize high-risk accounts while ensuring timely follow-ups on all pending payments.
❓ 4. How do you maintain a positive customer experience while collecting overdue payments?
💡 Answer: By being empathetic, offering solutions, maintaining professionalism, and ensuring that the customer feels heard while guiding them toward timely payments.
❓ 5. Can you describe a time when you successfully convinced a customer to make a payment?
💡 Answer: In my previous role, a customer was facing financial difficulties. I empathized, suggested a flexible payment plan, and reassured them of available options, leading to successful payment without conflict.
